Support Team
Get In Touch With Us
Questions about your order? Need help tracking a package? Our team is here to help — fill out the form and we'll get back to you swiftly.
<24hResponse Time
5★Customer Rating
60K+Orders Shipped
Our Details
We'd Love To Hear From You
Reach out through any of the channels below or use the contact form. Our support team handles all queries Monday through Friday.
Email Address
Phone Number
Our Address
182-21 150th Avenue, Springfield Gardens, NY 11413, United States
Website
Support Hours
Open Now
Monday9:00 AM – 5:00 PM EST
Tuesday9:00 AM – 5:00 PM EST
Wednesday9:00 AM – 5:00 PM EST
Thursday9:00 AM – 5:00 PM EST
Friday9:00 AM – 5:00 PM EST
Saturday – SundayClosed
Send Us a Message
We typically respond within one business day. Include your order number if your query is order-related.
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FAQ
Frequently Asked Questions
Quick answers to common queries — saves you a message!
How long does shipping take?
We offer free shipping to the US and Canada. Standard delivery takes 5–10 business days. Express options are available at checkout. Local NY orders usually arrive within 2–4 business days.
Can I return or exchange an item?
Yes! We accept returns within 30 days of delivery for most items. Cards must be in original, unopened condition. Contact us with your order number to initiate a return.
How do I track my order?
Once your order ships, you'll receive a tracking email. You can also log into your DeskCodes account and view order status under "My Orders".
Do you buy or trade trading cards?
Absolutely — we buy and trade Pokémon, Magic: The Gathering, Sports cards, and other TCGs. Use the contact form and select "Trading Cards – Buy/Sell".
What payment methods do you accept?
We accept all major credit/debit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, Google Pay, and Klarna for buy now, pay later options.
Are Premium Repacks guaranteed value?
Our Premium Repacks always include items valued at or above the purchase price — a curated mix of cards, memorabilia, and collectibles authenticated by our team.
Our New York Office
Get Directions
182-21 150th Avenue
Springfield Gardens, NY 11413
United States