Privacy Policy
We take your privacy seriously. This policy explains what data we collect, how we use it, and the rights you have over your personal information.
1. Who We Are
DeskCodes LLC ("DeskCodes", "we", "our", "us") operates the website deskcodes.com and is the data controller responsible for your personal data.
Our principal address is 182-21 150th Avenue, Springfield Gardens, NY 11413, United States. We are subject to applicable U.S. federal and state privacy laws, including the California Consumer Privacy Act (CCPA) where applicable.
2. Data We Collect
We collect personal data in the following ways:
| Category | Examples | Source |
|---|---|---|
| Identity | First name, last name, username | You provide it |
| Contact | Email address, phone number, billing/shipping address | You provide it |
| Transaction | Order details, payment method type, purchase history | Generated when you shop |
| Technical | IP address, browser type, device info, pages visited | Automatically via cookies |
| Communications | Messages sent via contact form, email exchanges | You provide it |
| Marketing | Email preferences, communication opt-ins | You provide it / inferred |
3. How We Use Your Data
We use your personal data for the following purposes:
- Order fulfilment — processing your orders, arranging delivery, managing returns and refunds, sending order confirmations and shipping updates.
- Business operations — preventing fraud, maintaining website security, improving our services, and understanding customer behaviour through analytics.
- Marketing communications — sending you promotional emails or messages where you have opted in. You can unsubscribe at any time via the link in any email.
- Legal compliance — retaining records for tax, accounting, and regulatory requirements (e.g., IRS reporting obligations).
- Customer support — responding to queries and complaints submitted via our contact form or email.
We will never use your data for automated decision-making that produces significant legal effects without your explicit consent.
4. Data Sharing & Third Parties
We do not sell your personal data. We share data only where necessary with trusted third-party service providers who process data on our behalf:
- Payment processors — Stripe Inc., PayPal, Klarna (secure payment handling).
- Shipping partners — USPS, UPS, FedEx (order fulfilment and delivery).
- E-commerce platform — WooCommerce / WordPress (our website and order management).
- Email marketing — Mailchimp or Klaviyo (only if you have opted in to marketing communications).
- Analytics — Google Analytics (anonymised usage data to improve our website).
- Customer support — Help desk tools used to manage and respond to support tickets.
We may also disclose your data to law enforcement or regulatory authorities if required by applicable law, or to protect the rights and safety of our customers.
5. Cookies & Tracking
We use cookies and similar tracking technologies on our website. Cookies are small text files placed on your device that help us provide a better experience.
| Cookie Type | Purpose | Can Opt Out? |
|---|---|---|
| Essential | Shopping cart, login sessions, security tokens | No — required for site function |
| Analytics | Page views, traffic sources, user behaviour (anonymised) | Yes — via cookie banner |
| Marketing | Remarketing ads, conversion tracking (Google, Meta) | Yes — via cookie banner |
| Preferences | Language, currency, display settings | Yes — via browser settings |
You can manage cookie preferences through our cookie banner (shown on first visit) or via your browser settings. Disabling essential cookies may affect your ability to shop on our site.
6. Security
We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss, or alteration, including:
- SSL/TLS encryption for all data transmitted between your browser and our servers.
- Access controls ensuring only authorised personnel can access personal data.
- Regular security assessments and software updates.
- PCI-DSS-compliant payment processing — we never handle raw card data.
7. Data Retention
We keep your personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements.
| Data Type | Retention Period |
|---|---|
| Order & transaction records | 7 years (IRS and federal tax compliance) |
| Account information | Duration of account + 2 years after last activity |
| Support / contact enquiries | 2 years from last communication |
| Marketing preferences | Until you withdraw consent or unsubscribe |
| Analytics / technical data | 26 months (Google Analytics default) |
When data is no longer required, it is securely deleted or anonymised so it can no longer be associated with you.
8. Your Rights
Under applicable U.S. privacy laws (including the CCPA for California residents), you have the following rights regarding your personal data. You can exercise these rights at any time by contacting us:
We will respond to all verifiable requests within 45 days. If you are unsatisfied with our response, you have the right to lodge a complaint with the Federal Trade Commission (FTC) at ftc.gov or your state's Attorney General office.
9. International Data Transfers
Some of our third-party service providers may be based outside the United States. Where we transfer data internationally, we ensure appropriate safeguards are in place, including:
- Transfers to countries or entities that provide adequate data protection standards.
- Use of Standard Contractual Clauses (SCCs) or equivalent transfer mechanisms with service providers.
- Binding corporate rules or other legally recognised transfer mechanisms where applicable.
You can request details of the specific safeguards in place by contacting us at contact@deskcodes.com.
10. Children's Privacy
Our website and services are not directed at children under the age of 13. We do not knowingly collect personal data from children under 13 in compliance with the Children's Online Privacy Protection Act (COPPA).
If you are a parent or guardian and believe your child has provided us with personal data, please contact us immediately at contact@deskcodes.com and we will delete that information promptly.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.
When we make significant changes, we will notify you by email (if you have an account) and update the "Last updated" date at the top of this page. Continued use of our website after changes are posted constitutes your acceptance of the revised policy.
12. Contact & Data Requests
For any privacy-related questions, data access requests, or complaints, please reach out through any of the following:
- Email: contact@deskcodes.com
- Phone: +1 (206) 408-6213
- Mail: Data Privacy, DeskCodes LLC, 182-21 150th Avenue, Springfield Gardens, NY 11413, United States