Frequently Asked Questions

Browse our products, select your item, add it to your cart, and proceed to checkout. Enter your delivery and payment details, review your order, and confirm. You'll receive an order confirmation email straight away.

We process orders quickly, so changes are only possible within a short window. Email contact@deskcodes.com with "AMEND ORDER" or "CANCEL ORDER" in the subject as soon as possible. Once dispatched, changes are no longer possible.

Check your spam or junk folder first. Make sure the email you entered at checkout is correct. If you have an account, log in and check "My Orders". If you still can't find it, contact us at contact@deskcodes.com and we'll resend it.

We're unable to add items to an existing order once placed. Please place a new order. If both orders haven't been dispatched, contact us and we'll try to combine them into one shipment to save on delivery.

Orders may be cancelled if an item goes out of stock, there's a pricing error, payment authorisation fails, or we suspect fraudulent activity. You'll receive a full refund and an email explaining the reason.

Yes! Gift wrapping and personalised gift messages are available as add-ons at checkout. Gift-wrapped orders don't include pricing inside the parcel, making them perfect to send directly as a present.

Enter your code in the "Coupon Code" field at checkout and click Apply. The discount is deducted automatically before payment. Only one code can be used per order, and codes cannot be applied to previous purchases.

Yes, we work with wholesale partners. Email contact@deskcodes.com with the subject line "Wholesale Enquiry", including the products you're interested in and your estimated order volumes.

US Standard: 5–7 business days. US Expedited: 2–3 business days. US Overnight: next business day (order before 12pm EST). Canada: 7–12 business days. International: 10–21 business days. Orders are usually dispatched within 1–2 business days.

Once dispatched, you'll receive a shipping confirmation email with your tracking number and a direct link to the carrier's tracking page. Tracking updates may take up to 24 hours. Registered customers can also track orders in their account dashboard.

Yes, we ship to most countries worldwide. Shipping costs and delivery times are calculated at checkout. Please note international orders may be subject to customs duties and import taxes, which are the customer's responsibility.

Yes — free standard US shipping on all orders over $50, applied automatically at checkout. The threshold is based on the amount paid after any discount codes.

The carrier will leave a delivery notice with instructions to rearrange delivery or collect from your local facility. Most carriers make up to two further attempts before returning the parcel to us. A re-delivery fee may apply if we need to reship.

Check with neighbours, look in safe spots around your property (porch, mailroom, behind bins), and look for a notice from the carrier. If you still can't locate it, contact us at contact@deskcodes.com within 7 days and we'll investigate.

If your order hasn't been dispatched, email us immediately at contact@deskcodes.com and we'll do our best to update it. Once dispatched, address changes may not be possible — always double-check your address at checkout.

Customs duties and import taxes may apply on international orders, levied by your country's customs authority. These charges are entirely the customer's responsibility and are not included in our shipping fees.

We accept returns on most items within 30 days of delivery. Items must be unused, in original packaging, and in resaleable condition. Contact us first to obtain a Return Authorisation number before sending anything back.

Email contact@deskcodes.com with your order number and reason for returning. We'll respond within 48 hours with a Return Authorisation number and instructions. Do not send items back without prior authorisation.

Change of mind returns: postage is the customer's responsibility. If the item is faulty, damaged, or incorrect: we'll cover all return costs and provide a free prepaid return label.

We inspect returned items within 3–5 business days. Approved refunds are issued to your original payment method within 5–10 business days. Your bank may take a further 3–5 days to show the refund in your account.

We don't currently offer direct exchanges. The fastest way is to return your original item and place a new order for the correct size or colour. Once your return is approved, your refund is issued to your original payment method.

We're sorry about that! Email contact@deskcodes.com within 48 hours with your order number and a clear photo. We'll arrange a free return and send a replacement or issue a full refund — your choice, at no cost to you.

Yes. Personalised or custom-made items, unsealed hygiene products, perishable goods, digital downloads, gift cards, and clearly marked final sale items cannot be returned.

Yes — email us immediately at contact@deskcodes.com with "CANCEL ORDER" in the subject. We'll confirm and issue a full refund within 5 business days. Orders are typically picked within 1–2 business days so act quickly.

Every product page includes a size guide with detailed measurements. We recommend measuring yourself and comparing against the guide. If you're between sizes, email us at contact@deskcodes.com with your measurements and the product name.

We work hard to ensure our photography accurately represents colours and textures. However, slight variations may occur due to differences in monitor calibration and lighting. Contact us if colour accuracy is especially important before purchasing.

Many popular items are restocked regularly. On out-of-stock pages, click "Notify Me" to be alerted when it's back. Some limited-edition items may not be restocked — follow our social media for restock announcements.

Care instructions are printed on the product label and listed on each product page under the "Care" tab. Following these instructions helps maintain quality and longevity. Contact us if you have questions about a specific product.

Yes. We work only with suppliers who meet our standards for fair working conditions, responsible manufacturing, and environmental impact. We continually review and improve our supply chain.

Every product sold on deskcodes.com is 100% authentic and sourced directly from authorised suppliers or manufacturers. We do not sell counterfeit or replica goods of any kind.

We're happy to hear product requests! Email contact@deskcodes.com with details of what you're looking for. We can't guarantee availability, but we'll check if it's something we can source or add to our range.

Yes — we buy and trade Pokémon, Magic: The Gathering, Sports cards, and other TCGs. Use the contact form and select "Trading Cards – Buy/Sell" to get in touch with our team.

No — you can checkout as a guest. However, creating a free account gives you access to your full order history, saved addresses, faster checkout, and real-time order tracking all in one place.

Click "Forgot Password" on the login page and enter your registered email. You'll receive a reset link within a few minutes. Check your spam folder if you don't see it. Still stuck? Email contact@deskcodes.com.

Log in and go to "Account Details" to update your name, email, and password. Saved delivery addresses can be managed under "Addresses". For help with linked orders or email changes, contact us directly.

Every marketing email includes an Unsubscribe link at the bottom. You can also manage preferences in your account under "Notifications". Unsubscribing won't affect order confirmation or shipping emails.

Email contact@deskcodes.com with the subject "Delete My Account". We'll process your request within 30 days in line with applicable U.S. privacy laws. Some data (e.g. order records) may be retained for legal compliance.

Yes. All data is transmitted via SSL/TLS encryption and we never store full card details. We comply with applicable U.S. federal and state privacy laws. Read our Privacy Policy for full details.

You may request a copy of all personal data we hold about you. Email contact@deskcodes.com with your request and we'll respond within 30 days in accordance with applicable privacy regulations.

Email contact@deskcodes.com with full details and we'll work to resolve it promptly. If you're not satisfied with our response, you may escalate to the FTC at ftc.gov or your state's consumer protection office.

We accept Visa, Mastercard, and Amex via Stripe, PayPal, Klarna (buy now, pay later), Apple Pay, and Google Pay. All transactions are processed securely and we never store full card details on our servers.

Absolutely. Card payments are processed by Stripe, a PCI-DSS Level 1 certified provider — the highest industry standard. Your card details are encrypted and never stored on our servers.

Check your card number, expiry, and CVV are correct and that your billing address matches your bank records. Some banks block online transactions by default — contact your bank to authorise it. You can also try PayPal as an alternative.

Applicable sales tax is calculated and displayed at checkout based on your delivery address and local tax rates. A full receipt including any tax breakdown is included in your order confirmation email.

Klarna lets you split your total into 4 equal interest-free payments, collected every two weeks. Select Klarna at checkout to complete a quick eligibility check. Klarna is a separate financial service subject to their own terms and credit checks.

Our Premium Repacks always include items valued at or above the purchase price — a curated mix of cards, memorabilia, and collectibles authenticated by our team before packing.

Refunds are always issued to the original payment method used at checkout. We're unable to redirect refunds to a different card or account. If your original method is no longer available, contact us to discuss alternatives.

Yes, all transactions are processed in United States Dollars (USD). Your card provider will convert this to your local currency and may apply their own exchange rate or foreign transaction fees.