Shipping & Delivery

1. Order processing

Orders are processed within 1 business day of being placed. Orders placed at a weekend or on a public holiday are processed on the next business day.

Processing covers assembling the machine, filling the oil, running it, and packing it for transport. Once that's done the order is handed to the carrier and you'll get a tracking email.

2. Delivery times

Standard delivery takes 1–2 business days once the order has shipped, depending on where you are.

That's transit time, not total time. Add the processing day to get the full picture: an order placed Monday morning typically arrives Wednesday or Thursday.

Business days are Monday to Friday, excluding public holidays. Carriers don't deliver on holidays, and severe weather can add a day.

3. Shipping fees

Standard shipping is free on all orders within the United States. No minimum order, and no handling fee added at checkout.

The price shown on the product page is the price you pay.

4. Freight delivery on large machines

Machines too large for a parcel carrier travel on a pallet with a freight company. That works differently from a normal delivery:

• The carrier calls ahead to arrange a delivery window, usually a few hours wide
• Someone must be present to receive and sign for the pallet
• Kerbside delivery: the driver brings it to the end of your driveway, not into a garage
• Access matters: a freight truck needs room to stop and operate a tail lift
• Transit takes longer than courier delivery — allow additional days

If access to your address is difficult — a narrow lane, a steep driveway, no space for a truck — tell us when you order and we'll work out the best approach before the pallet is booked.

5. Order tracking

When your order ships, we email you a tracking number. You can follow the package from there.

• Order confirmation arrives immediately after checkout
• Dispatch email with the tracking number when it leaves us
• Account area: tracking is also on your order page if you have an account

If the tracking email hasn't arrived within two business days of ordering, check your spam folder first, then contact us.

6. Delivery requirements

What we need from you

• A correct address: including apartment or unit number. Redirects cost time and sometimes money
• A working phone number: freight carriers call to book a window
• Someone to receive it: adult signature required on machine deliveries
• Inspection on arrival: look the machine over before signing

Failed deliveries

If nobody is available, the carrier will leave a card and attempt redelivery, or hold the item at a depot. Repeated failed attempts on a freight delivery may incur a redelivery or storage charge from the carrier, which we'd pass on at cost.

7. Damage and loss

If it arrives damaged

1. Note it on the delivery receipt before you sign. This is the single most important step — signing a clean receipt makes a carrier claim much harder
2. Photograph everything including the packaging and the pallet
3. Contact us within 24 hours of delivery
4. Keep all packaging until the claim is settled
5. Don't run the machine if you suspect damage

Damage found later

Some damage isn't visible until the machine is unpacked. Report concealed damage within 72 hours of delivery, with photos, and we'll handle it as a carrier claim.

What happens next

We assess the report, open a claim with the carrier, and arrange repair or replacement. We'll tell you which is happening and when — we won't leave you chasing the carrier yourself.

8. Returns

Returns are covered by our Refund & Returns Policy. In short:

• Machines must be unused and in their original packaging
• Contact us for authorisation before sending anything back
• A mower that has been fuelled and run cannot be returned as new. Once oil and fuel are in it, it's a used machine

If a machine is faulty or arrives damaged, that's a warranty or carrier claim rather than a return — contact us and we'll deal with it directly.

9. International orders

Free shipping applies to orders within the United States only. For orders outside the US:

• Shipping is quoted based on destination and machine size
• Import duties and taxes are the customer's responsibility
• Transit takes considerably longer
• Return options are limited

Contact us before ordering from outside the US so we can quote accurately.